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TECHNOLOGY ENHANCES LIFE'S BEAUTY

FAQ

  • What is Maple Market?
    Maple Market is a platform designed to support and service small and medium-sized grocery importers in Canada and North America. In collaboration with strategic partners in Japan, South Korea, Taiwan, Hong Kong, China, Vietnam, and more, it helps importer members rapidly expand their business scale effectively.
  • Is Maple Market our competitor in the import business?
    No, Maple Market is not a competitor but a collaborator with importer members. The platform provides services including negotiation, procurement, logistics, and data analysis, only with member authorization. Its revenue comes from service fees, while the profits from selling imported goods remain entirely with the importer members. Maple Market never engages directly with members' upstream suppliers.
  • What is the purpose of member levels?
    The platform allocates resources based on user levels, including payment terms and various discount benefits.
  • How can a member's level on the platform be improved?
    A member's commission volume, contract performance, and service purchases on the platform all contribute to level advancement. The platform re-evaluates member levels every 90 days based on actual cooperation and performance, updating levels the following day.
  • Who can become a member of Maple Market?
    Currently, the platform is open to grocery importing businesses in British Columbia, Ontario, and Quebec, Canada. All applicants undergo a background check and rating, with different levels receiving varying services and benefits. The review process typically takes 5-10 business days, depending on the company's specific circumstances.
  • How do I apply for membership?
    Those wishing to join Maple Market can click here to fill in basic information and submit.
  • Is there a membership fee upon approval?
    Currently, there are no membership fees unless otherwise notified by the platform. However, members of different levels are required to pay a certain amount of membership deposit, which is collected once and refunded within 30 days of membership termination, per agreement.
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